TERMS AND CONDITIONS OF SALE

DG Campers

www.dgcampers.co.uk

These Terms and Conditions constitute the sales agreement between DG Campers and the Buyer. By placing an order or making a deposit, you agree to be bound by these terms.

1. DEFINITIONS

1.     Seller means DG Campers, a business operating through www.dgcampers.co.uk

2.     Buyer means the person or entity purchasing a vehicle from the Seller

3.     Vehicle means any motorhome, campervan, or related vehicle offered for sale by the Seller

4.     Custom Build means a vehicle that is built, modified, or customised to the Buyer's specifications

5.     Stock Vehicle means a vehicle held in our showroom or available for immediate sale without customisation

6.     Deposit means any payment made by the Buyer towards the purchase price of a Vehicle

2. DEPOSITS FOR CUSTOM BUILDS

7.     Upon agreement to proceed with a Custom Build, the Buyer shall pay a deposit as agreed by the Seller.

8.     Deposits shall become non-refundable once the Seller has commenced the Custom Build or has commenced purchasing materials for the Custom Build, whichever occurs first. Materials include but are not limited to conversion kits, furniture, appliances, flooring, panelling, electrical components, plumbing fixtures, or any other materials specifically acquired for the Buyer's Custom Build.

9.     The Seller will commence the build or purchasing materials 24 hours after receipt of the deposit, at which point the deposit becomes non-refundable.

10.  Any cancellation by the Buyer after materials have been purchased will result in forfeiture of the deposit, and the Buyer may be liable for additional costs incurred by the Seller.

3. DEPOSITS FOR STOCK VEHICLES

11.  Upon agreement to purchase a Stock Vehicle, the Buyer shall pay a deposit as specified by the Seller.

12.  Deposits for Stock Vehicles shall become non-refundable once the Seller has commenced sales preparation of the Vehicle. Sales preparation includes but is not limited to:

•        MOT testing and certification

•        Servicing and mechanical work

•        Any modifications or customisation work

•        The purchase of additional accessories

•        Installation of additional accessories or equipment

•        Changing or upgrading alloy wheels

•        Ordering or changing upholstery or soft furnishings

•        Any other work undertaken specifically to prepare the Vehicle for the Buyer

13.  The Seller will provide written notification to the Buyer before commencing sales preparation, at which point the deposit becomes non-refundable.

14.  Any cancellation by the Buyer after sales preparation has commenced will result in forfeiture of the deposit, and the Buyer may be liable for additional costs incurred by the Seller.

4. PRICE AND PAYMENT

15.  The purchase price shall be as agreed in writing between the Seller and the Buyer.

16.  The balance of the purchase price must be paid in full before the Vehicle is released to the Buyer.

17.  Payment must be made by bank transfer, or other method as agreed with the Seller. Personal cheques and card payments are not accepted.

18.  The Seller reserves the right to adjust prices due to changes in specification, VAT rates, or other factors beyond our control.

5. DELIVERY AND COLLECTION

19.  The Vehicle will be available for collection once full payment has been received and cleared.

20.  Delivery dates provided are estimates only and the Seller shall not be liable for any delay in delivery.

21.  If delivery is arranged, the cost will be agreed separately and must be paid in addition to the purchase price.

22.  Risk in the Vehicle passes to the Buyer upon collection or delivery, whichever is earlier.

6. VEHICLE CONDITION AND INSPECTION

23.  The Buyer is encouraged to inspect the Vehicle before purchase and is deemed to have accepted the condition of the Vehicle upon payment of the deposit.

24.  For used Vehicles, the Seller provides descriptions and specifications in good faith, but these should be verified by the Buyer before purchase.

25.  The Buyer must inspect the Vehicle on collection and notify the Seller immediately of any concerns. Claims made after collection may not be accepted.

7. WARRANTY

26.  New Vehicles are sold with manufacturer warranties as specified. Used Vehicles may be sold with or without warranty as stated at the time of sale.

27.  Any warranty provided is subject to the terms and conditions of the warranty provider.

28.  Warranties do not cover wear and tear, misuse, neglect, or damage caused by the Buyer.

29.  For Custom Builds, the Seller provides a warranty on workmanship as agreed in writing.

8. TITLE AND OWNERSHIP

30.  Title to the Vehicle remains with the Seller until full payment has been received and cleared.

31.  The Seller will provide all necessary documentation to transfer ownership once payment is complete.

32.  The Buyer is responsible for registering the Vehicle with the DVLA and arranging appropriate insurance.

9. CONSUMER RIGHTS

33.  Nothing in these Terms and Conditions affects your statutory rights as a consumer under the Consumer Rights Act 2015.

34.  Vehicles must be of satisfactory quality, fit for purpose, and as described. If a Vehicle does not meet these requirements, you may be entitled to a repair, replacement, or refund.

35.  These rights do not apply to issues caused by misuse, wear and tear, or defects that were brought to your attention before purchase.

10. LIMITATION OF LIABILITY

36.  The Seller's liability for any claim arising from the sale of a Vehicle shall not exceed the purchase price of the Vehicle.

37.  The Seller shall not be liable for any indirect, consequential, or special losses including loss of profits, loss of business, or loss of use.

38.  Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

11. CANCELLATION BY BUYER

39.  Subject to clauses 2 and 3 above regarding non-refundable deposits, the Buyer may cancel an order in writing.

40.  An administration fee of £199 applies to all deposit refunds to cover the costs of vehicle preparation, costs associated with processing the order including but not limited to costs incurred from third parties such as booking fees for MOTs, servicing, and banking fees for processing the refund of the deposit payment.

41.  Distance selling regulations may apply if the purchase was made online or by phone. Please contact us for information about your cancellation rights.

12. CANCELLATION BY SELLER

42.  The Seller reserves the right to cancel an order if the Vehicle is no longer available or if we are unable to fulfil the order for any reason.

43.  In the event of cancellation by the Seller, any deposit paid will be refunded in full.

13. FINANCE

44.  If the Buyer is obtaining finance to purchase the Vehicle, the sale is subject to finance approval.

45.  The Buyer must notify the Seller immediately if finance is declined.

46.  Deposits paid may be refundable if finance is declined, subject to the terms in clauses 2 and 3.

14. PART EXCHANGE

47.  If a part exchange has been agreed, the part exchange vehicle must be delivered to the Seller in the condition described at the time of valuation.

48.  The Seller reserves the right to revalue or refuse the part exchange vehicle if its condition differs from that described.

49.  The part exchange vehicle must be legally owned by the Buyer with no outstanding finance.

15. DATA PROTECTION

50.  The Seller will process personal data in accordance with the General Data Protection Regulation (GDPR) and Data Protection Act 2018.

51.  Personal data will be used for the purposes of processing your order, providing after-sales service, and complying with legal obligations.

52.  We will not share your personal data with third parties except as necessary to fulfil the sale or as required by law.

16. COMPLAINTS AND DISPUTES

53.  If you have a complaint, please contact us in writing at the address provided on our website.

54.  We will investigate your complaint and respond within a reasonable timeframe.

55.  If a dispute cannot be resolved, it shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. GENERAL

56.  These Terms and Conditions constitute the entire agreement between the Buyer and Seller and supersede all previous agreements.

57.  Any variation to these Terms and Conditions must be agreed in writing.

58.  If any provision of these Terms and Conditions is found to be invalid, the remaining provisions shall remain in full force and effect.

59.  These Terms and Conditions are governed by the laws of England and Wales.

Last updated: May 2025

For any queries regarding these Terms and Conditions, please contact DG Campers through www.dgcampers.co.uk