Privacy and Cookies Policy
www.dgcampers.co.uk
Last Updated: August 2025
1. Introduction
This Privacy and Cookies Policy explains how DG Campers collects, uses, and protects your personal information when you visit our website www.dgcampers.co.uk. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).
By using our website, you consent to the collection and use of information in accordance with this policy.
2. Data Controller
The data controller responsible for your personal information is:
DG Campers
[Your Business Address]
Email: [Your Contact Email]
Phone: [Your Contact Phone Number]
3. Information We Collect
We may collect and process the following types of personal information:
3.1 Information You Provide
When you use our website, contact us, or make an enquiry, you may provide:
• Name and contact details (email address, phone number, postal address)
• Enquiry or booking information
• Payment and billing information
• Any other information you choose to provide in correspondence with us
3.2 Information Collected Automatically
When you visit our website, we automatically collect:
• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website
• Device information
4. How We Use Your Information
We use your personal information for the following purposes:
• To respond to your enquiries and provide customer service
• To process bookings and manage our relationship with you
• To send you marketing communications (with your consent)
• To improve our website and services
• To comply with legal obligations
• To prevent fraud and ensure website security
5. Legal Basis for Processing
We process your personal data under the following legal bases:
• Contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract
• Consent: You have given clear consent for us to process your personal data for specific purposes (such as marketing)
• Legal Obligation: Processing is necessary for compliance with a legal obligation
• Legitimate Interests: Processing is necessary for our legitimate interests (such as improving our services and website security), provided this does not override your rights
6. Cookies and Similar Technologies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our website.
6.1 Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function properly. They enable basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Performance Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve website performance and user experience.
Functional Cookies
These cookies enable enhanced functionality and personalization, such as remembering your preferences and settings.
Marketing Cookies
These cookies are used to track visitors across websites to display relevant advertisements. We only use these with your explicit consent.
6.2 Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete cookies, or notify you when a cookie is set. Please note that disabling cookies may affect the functionality of our website.
7. Third-Party Services
Our website may use third-party services that collect information used to identify you. These may include:
• Google Analytics (for website analytics)
• Social media platforms (if integrated)
• Payment processors (for handling transactions)
• Email service providers (for communications)
These third parties have their own privacy policies governing their use of your information. We recommend reviewing their privacy policies.
8. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
• With service providers who assist us in operating our website and business
• When required by law or to protect our legal rights
• In connection with a business transfer or sale
• With your explicit consent
9. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period varies depending on the type of data and the purpose for processing.
When we no longer need your personal information, we will securely delete or anonymize it.
10. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
• Secure server infrastructure
• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
11. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
• Right of Access: You can request a copy of the personal data we hold about you
• Right to Rectification: You can request correction of inaccurate or incomplete data
• Right to Erasure: You can request deletion of your personal data in certain circumstances
• Right to Restrict Processing: You can request limitation of how we process your data
• Right to Data Portability: You can request transfer of your data to another organization
• Right to Object: You can object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time
To exercise any of these rights, please contact us using the details provided in Section 2.
12. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any website you visit.
13. Children's Privacy
Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.
14. Changes to This Policy
We may update this Privacy and Cookies Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website with an updated date. We encourage you to review this policy periodically.
15. Complaints
If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Helpline: 0303 123 1113
16. Contact Us
If you have any questions about this Privacy and Cookies Policy or our data practices, please contact us:
DG Campers
6 The Stampings, Coventry, CV6 5RB
Email: sales@dgcampers.co.uk
This policy is effective as of August 2025.